Glovois a Barcelona based start-up that is transforming the way consumer access to local goods, enabling anyone to get nearly any product delivered in less than 60 minutes. We are present in Europe, South and Central America, EMEA and many more to come!
Glovo’s on-demand mobile application connects customers with independent local couriers, who acquire goods from any restaurant or shop in a city and also deliver urgent packages for a variable fee.
As Account Manager, you will be a key role in the Glovo Partner Operations team.
You Will
- Develop and manage partner relationship for all the accounts in your portfolio.
- Meet with clients regularly to build strong commercial relationships. Manage each assigned partner through regular contact by telephone, email, face to face partner review /re-sign meetings.
- Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence
- Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties
- Deliver day to day campaign execution, optimization, and analysis across multiple clients
- Deliver outstanding day-to-day client service and a high quality of work to agreed excellence service and performance.
- Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and reporting of performance metrics
- Get feedback from our partners and translate it into product, marketing and operations improvement. Be the main POC between Glovo different areas and the Partner.
Requirements
- Minimum 1-2 years of experience in Account Management, Category Manager and/or Business Consultant, retail, preferably in FMCG, food-hospitality or on-demand delivery industry
- Exceptional verbal and written communication skills.
Check the full offer here
