In the banking industry, the introduction of AI-powered Virtual Assistant, also known as the AI Virtual Assistant, has enriched the customer experience for banking services delivered across the banks’ physical and digital channels such as branch networks, website and mobile application. The AI Virtual Assistant provides the bank with ability to service the customers with good experience; the technology also lowers the barrier for the banks to access the untapped markets such as the unbanked population, thus providing a better Total Cost of Ownership (TCO) model to the bank.
In this whitepaper, we first look at challenges the banks face in branch transformation, and then dive into how Intel® powered AI Virtual Assistant can be employed to increase bank branch operation efficiency, act as a new channel for the bank branch to interact with their customers and provide personalized customer experience that can drive lead generation and qualification.
