América Retail | Homepage
Monday, July 24, 2017

La Primera Comunidad del Retail y Consumo Masivo en Latino América

USA: Amazon both friend and foe to retailers

USA: Amazon both friend and foe to retailers

Julio 17, 2017

Autor/Fuente: Retail Customer Experience 👤Periodista: María Alejandra Lopez 🕔17.Jul 2017

 

While Amazon has long been described as the traditional retail killer, competing retailers view the ecommerce giant as both a foe and a friend — the latter with a bit of concern.

One big reason, according to a new SLI Systems report, is the fact that many retailers (65 percent) are now relying on Amazon and its seller market to boost revenue.

What they worry about, according to a release on the report, is the fact Amazon may use their data as a competitive weapon.

In its second quarterly 2017 E-commerce Performance Indicators and Confidence Report, SLI Systems provides survey findings from 213 ecommerce professionals around the globe. The full report is available for download.

Read Also: U.S. lawmaker calls for hearing on Amazon’s Whole Foods deal

The report also notes that customer experience “remains king.”

“This quarter SLI took a different look at the relationship between Amazon and online retailers. We asked those who sell via Amazon why they do so, as well as the extent to which they view Amazon as a competitive threat,” explained Chris Brubaker, CMO, SLI Systems,  in the release.

“While consumers were shopping Amazon Prime Day with glee, for merchants, the perks of leveraging the online giant come with some concern. Nearly 70 percent of the retailers we surveyed that sell on Amazon reported being somewhat  or very  worriedthat Amazon will use their sales data to compete with them, indicating they view Amazon as more of a ‘frenemy.'”

Articulos relacionados

USA: FTC probing allegations of Amazon’s deceptive discounting

USA: FTC probing allegations of Amazon’s deceptive discounting

Julio 21, 2017

  As part of its review of Amazon's agreement to buy Whole Foods, the Federal Trade

USA: Construye Lowe’s sexta tienda en Nuevo León
Julio 21, 2017

  Como parte de su plan de expansión a cinco años, Lowe’s, la compañía dedicada a la

USA: Walmart aún evalúa modelo para venta de gasolina

USA: Walmart aún evalúa modelo para venta de gasolina

Julio 21, 2017

  En el transcuros del año el gobierno federal ha seguido al pie de la letra

USA: Walmart is developing a robot that identifies unhappy shoppers

USA: Walmart is developing a robot that identifies unhappy shoppers

Julio 21, 2017

  Walmart is developing facial recognition technology to detect frustrated or unhappy shoppers. The technology uses video cameras at

USA: Sears to Sell Kenmore Appliances on Amazon

USA: Sears to Sell Kenmore Appliances on Amazon

Julio 21, 2017

  Sears Holdings Corp's shares soared as much as 24 percent after the struggling retailer said

Últimas Noticias

SECTIONS

América Retail